Telehealth, Doctor’s Office, Urgent Care or Emergency Room?

Where	Telehealth	Doctor’s Office	Urgent Care	Emergency Room
When	As convenient Round-the-clock	Soon Hours vary (check with your provider)	Today Early mornings through evenings and weekends	Now 24/7
Why	Cold and flu symptoms Respiratory infection Ear infection Urinary tract infection Non-life-threatening allergies Skin conditions, such as acne and eczema• Mental health services	Earache Sore throat Fever that responds to medication Cold and flu symptoms• Chronic cough or sinus infection Urinary tract infection Pink eye Minor cuts and burns	Wheezing or shortness of breath Sprains and strains Less severe burns or small cuts that may need stitches Fever without a rash, or rash without a fever Flu, cough, and congestion symptoms, sore throat, and ear pain Eye redness, discharge or itchiness Vomiting, severe diarrhea and abdominal pain Painful urination Animal or insect bites	Chest pain or difficulty breathing Weakness or numbness on one side Slurred speech Fainting or changes in mental state including concussions, confusion and seizures Broken bones and dislocated joints Serious burns or shock Heavy bleeding or cuts that may require stitches Head or eye injuries, or cuts on the face Fever over 103 degrees or a fever with a rash Severe cold or flu symptoms
How long	You will be given an estimated wait time when you call or log in online or through a mobile app	Minimum wait with scheduled appointment; longer if requested same-day visit	Varies, but usually shorter than ER; you may be able to make a specific appointment time	Wait times vary depending on the severity of your symptoms and those of other patients
How much	Free, less than, or the same as a primary care visit	Standard copay	The same or slightly higher copay than primary care, but much lower than ER	Your highest copay, and other potential fees

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