Covered California Releases Statistics for Its Health Insurance Marketplace for Week Ending March 1
SACRAMENTO, Calif. — Covered California™ and the Department of Health Care Services released updated numbers showing that consumer interest in the agency’s health insurance marketplace and Medi-Cal remains strong. The number of enrollment applications started continues to increase, from 1,999,578 on Feb. 22 to 2,121,193 through March 1.
Weekly Report
|
Feb. 23-
March 1 |
Unique visits to CoveredCA.com
|
580,299
|
Total call volume
|
80,798
|
Average wait time
|
46:37
|
Average handling time
|
19:14
|
Enrollment Assistance
Program |
Certified
or Authorized to Enroll |
Certification
in Progress |
Enrollment Entities
|
691
|
149
|
Enrollment Counselors
|
4,901
|
1,906
|
Insurance Agents
|
11,475
|
10,395
|
County Eligibility Workers*
|
10,725
| |
Total
|
27,776
|
12,450
|
*Trained by Covered California and authorized to use the agency’s enrollment system.
|
Covered California is an independent part of the state government whose job is to make the new market work for California’s consumers. It is overseen by a five-member board appointed by the Governor and the Legislature. For more information on Covered California, please visit www.CoveredCA.com.
About the Department of Health Care Services
The Department of Health Care Services (DHCS) works to preserve and improve the physical and mental health of all Californians. DHCS provides health care services for more than 8.5 million Californians through Medi-Cal, including medical, dental, mental health, substance use treatment services and long-term services and supports. This is accomplished through an investment of approximately $70 billion annually in public funds for the care of low-income families, children, pregnant women, seniors and persons with disabilities. DHCS focuses on delivering quality, effective services primarily through the more coordinated systems of care provided by 21 Medi-Cal managed care plans located in all of California’s 58 counties. For more information about DHCS, please visit www.dhcs.ca.gov.