Covered California strives to provide equal access for all persons, including those who are limited-English-speaking or non-English-speaking, to the available services and information within our organization. Please click the links below for Covered California’s bilingual services information in both English and Spanish.
- Bilingual services information in English.
- Bilingual services policy in English.
- Bilingual services complaint form in English.
- Bilingual services information in Spanish.
- Bilingual services policy in Spanish.
- Bilingual services complaint form in Spanish.
Website Accessibility Information
This website is in the process of being developed in compliance with California Government Code 11135, located in Section D of the California Government Code. Code 11135 requires that all electronic and information technology developed or purchased by the State of California Government is accessible to people with disabilities. There are various types of physical disabilities that impact user interaction on the web. Vision loss, hearing loss, limited manual dexterity, and cognitive disabilities are examples, with each having different means by which to access electronic information effectively. Our goal is to provide a good web experience for all visitors.
Below you will find a list of some of the technology solutions we are integrating to make our websites easier to navigate, faster-loading and accessible. To further improve the ease of use and readability of this site, such as increasing the font size, please review the section below on how to customize your browser.
What Makes Our Website Accessible?
- “Skip navigation” Link: The “Skip Navigation” link appears at the top of each page. It allows the user to jump to the main content area.
- The Navigation: The main navigation, located next to the Covered California logo, uses “lists <li> for navigation items”. Lists make it easier for screen readers to literally read down the list without having to sort through unnecessary code. Lists also allow the users to use the tab key to move from link to link.
- Breadcrumb Navigation: Breadcrumbs, located at the top of each page (except for the homepage) and directly below the main navigation, let you know where you are and where you have been, or where a particular file resides. The bold text of the breadcrumb indicates the section of the website you’re currently in. Breadcrumbs make it easier to navigate your way back to the root folder.
- Images with Alternative Text: Photographs and other relevant images on the site are accompanied by alternative text (the ALT tag.) Alt tags provide a written description of the image, which is accessible to screen readers, and it is visible when the mouse is placed over the image. This is also useful for people who have images turned off on their browser, in which case a description will display where the image used to be.
- Relative Font Sizing: Relative font size can be enlarged using magnification tools or by changing your browser settings.
- Style Sheets: Cascading Style Sheets (CSS) are used for content layout and graphical elements (color, font styles, custom titles and subtitles, etc.) Using CSS for styling keeps our HTML clean, streamlined, easier to maintain, and it downloads faster. Style sheets can be replaced by the user’s own styles.To turn CSS off, and access the content without any formatting, download and install the Firefox Web Developer toolbar or the Internet Explorer Developer toolbar. With these toolbars turning CSS on and off is just a click away, plus they offer many other helpful tools. If you use a different browser, do an Internet search for accessibility or web developer add-ons for your particular browser.
- Accessible Via Mouse or Keyboard: You can use the mouse or keyboard to navigate through our information. The** tab key** will move the cursor from link to link.
- No Sound, No Images, No Problem: Content is accessible without sound, color, scripts or graphics.
Customize Your Browser to Fit Your Needs
Most browsers have a magnifying tool that lets you zoom into a page and display all elements at 150 percent, 200 percent, etc. The keyboard shortcut to access this tool is: “Ctrl” + “Shift” + “+” to zoom in, and “Ctrl” + “Shift” + “-” to zoom out.
- Firefox accessibility extension (browser toolbar): The Mozilla/Firefox Accessibility Extension makes it easier for people with a disability to view and navigate web content. Developers can use the toolbar to check their structural markup to make sure it matches the page content.
- List of popular Firefox add-ons
- Internet Explorer developer toolbar: Disable all CSS and images, resize window, etc.
- Making Internet Explorer more accessible:
- Internet Explorer accessibility options (from Microsoft.com.) - Internet Explorer offers many accessibility options to help increase readability and to work better with assistive technology. The IE link above offers answers to some common questions about accessibility options in Internet Explorer:
- Can I use the keyboard to surf the web?
- Can I customize the font size, formatting, and screen colors?
- How can I improve the way IE works with my screen reader or voice recognition software?
- How can I improve legibility when printing webpages?
Below is the step by step on how to change the style sheet file in Internet Explorer. For other browsers please check the Help menu.
- Click Tools from the top menu bar
- Select Internet Options
- Select the “General” tab (first tab)
- Click on Accessibility button (bottom section, Appearance)
- Click on checkboxes to ignore all colors and font styles and sizes and/or
- Click on checkbox: “Format documents using my style sheet”
- Browse to your personal style sheet and
- Click OK
Website Technical Support
Please select an option from the dropdown menu below.
Reporting Accessibility Issues
We are constantly updating our online content and striving to make it accessible. If you have any questions about CoveredCA.com website accessibility under Section 508 of the Rehabilitation Act, please contact us:
Mail: Attention: Accessibility, 1601 Exposition Blvd., Sacramento, CA 95815
Phone (Accessibility Comment Line): (916) 228-8291
TTY: (888) 889-4500
To contact Covered California for other reasons, visit the Contact Us page.
Covered California complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Covered California does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters.
- Written information in other formats (large print, audio, accessible electronic formats and other formats).
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters.
- Information written in other languages.
If you need these services, contact our Civil Rights Coordinator, at (916) 228-8764, by email at CivilRights@covered.ca.gov or by fax at (916) 228-8909.
Filing a Grievance
If you believe that Covered California has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, military or family status, disability, sex or gender, you can file a grievance with Adrian Recio, Civil Rights Coordinator.
You can file a grievance in person or by mail, email or fax. If you need help filing a grievance, our Civil Rights Coordinator is available to help you.
Mail: Civil Rights Coordinator / Covered California; PO Box 989725; West Sacramento, CA 95798
Phone: (916) 228-8291
Fax: (916) 228-8909
You can also file a civil rights complaint with the Office for Civil Rights at the U.S. Department of Health and Human Services.
Mail: U.S. Department of Health and Human Services, 200 Independence Ave. SW, Room 509F, HHH Building, Washington, DC 20201
Complaint forms are available on the Office for Civil Rights website.Phone: (800) 368-1019
TTY: (800) 537-7697