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Coronavirus Update for Our Members

As a valued member of Covered California, we want you to know that we are committed to your health and well-being. The current coronavirus crisis (COVID-19) has caused disruptions in our everyday lives from businesses and schools closing, to anxiety over making sure we have the resources we need, such as health coverage.

At Covered California, we understand how confusing and stressful this situation is and could continue to be for some time. We’d like you to know that we will remain open for business and are committed to providing quality health insurance to Californians as well as important information on how you and your family can stay healthy. We have been in constant contact with our health insurance companies to ensure that they are providing the best care possible to our members.

Life can change in an instant – and that’s never been more relevant than it is now. Having health coverage gives you the peace of mind you need knowing you’re covered if anything happens.

If someone you know does not have health insurance, they may be eligible to enroll in health coverage through Covered California right now. Since the coronavirus is in California, it now qualifies as a special enrollment qualifying life event. Also, tell them there is more financial help available to pay for health insurance than ever before for qualified Californians.

What can you do now?

Stay informed of coronavirus-related news. Learn about the virus here, including how you can stay healthy and find contact information for your health plan. Seek information from resources such as the Centers for Disease Control and Prevention (CDC) and the California Department of Public Health.

Take necessary actions. Follow the recommendations of local health officials about actions you can take to limit exposure to the coronavirus, such as social distancing, staying at home and avoiding contact with those who are ill.

Telehealth. All Covered California health plans include telehealth options, so you can get medical advice without leaving home! If you develop symptoms of the coronavirus, including fever, cough or shortness of breath, or believe you may have been exposed, you should call your health care provider or local health department before seeking care.

Report changes to your income. If your income has been reduced or you have lost your job, you should report these changes in your income to Covered California. If you currently receive financial help, you may receive even more financial help through Covered California or qualify for Medi-Cal. If you don’t currently receive financial help, you could qualify. Log in to your CoveredCA.com account and select “Report a Change” or call the Covered California Service Center at (855) 370-0024.

If you have questions about your health coverage, you can contact the Covered California Service Center Monday through Friday from 8 a.m. to 6 p.m. at (855) 370-0024. You can also contact your health insurance company.

About Your Form 1095-A

Everyone with a health plan through Covered California will receive a Form 1095-A. The form will be uploaded to your Covered California online account.

If you chose mail as your communication preference, you will receive your Form 1095-A in the mail and an email notification when your Form 1095-A becomes available in your Covered California account.(Even if your preference is MAIL, you will still be able to log in to download your Form 1095-A at any time once it is available.)

If your communication preference is email, you will receive an email that your Form 1095-A is available to access through your Covered California secured mailbox. You will need to log in to your account to download and print your Form 1095-A.

You will need your Form 1095-A when you prepare your taxes. For more information on Form 1095-A, including how to file a dispute if your form is incorrect or what to do if you did not receive a Form 1095-A, please visit the “What Is Form 1095-A?” page.
IMPORTANT: If you were enrolled in a catastrophic health plan for 2019, you will not receive a Form 1095-A from Covered California. You may receive a Form 1095-B from your health insurance company, but it is not required to file your taxes.

Special Enrollment

Even though the open-enrollment and renewal periods are over, you can still make changes to your current health coverage if you experience a qualifying life event.

Remember: For most qualifying life events, you have 60 days from the date of your qualifying event to make changes to your current health plan. Visit the Special Enrollment page or call (800) 300-1506 for more information.
Watch this video to learn more about special enrollment.