Service Center Phone Numbers and Hours
To get help with the application process or to get answers about health coverage under the Patient Protection and Affordable Care Act, you can call the Covered California Service Center. Help is available in English at the phone numbers listed below.
TTY: (888) 889-4500Service Center hours:
- Monday – Friday: 8 a.m. to 6 p.m.
- Closed Saturdays and Sundays.
- Independence Day (Tuesday, July 4): Closed.
Languages Other Than English
For help in other languages, call the phone numbers listed below.
- العربية (Arabic): (800) 826-6317
- 中文 (Chinese): (800) 300-1533
- Hmoob (hmong): (800) 771-2156
- 한국어 (Korean): (800) 738-9116
- ру́сский (Russian): (800) 778-7695
- Tagalog (Filipino): (800) 983-8816
- Հայերեն (Armenian): (800) 996-1009
- فارسی (Farsi): (800) 921-8879
- Khmer: (800) 906-8528
- Lao: (800) 357-7976
- Español (Spanish): (800) 300-0213
- Tiếng Việt (Vietnamese): (800) 652-9528
Covered California strives to provide equal access for all persons, including those who are limited-English-speaking or non-English-speaking, to the available services and information within our organization. Click here for more information about accessibility.
Local, In-Person Help
Visit the Find Local Help page to find a Certified Insurance Agent, Certified Enrollment Counselor or county eligibility worker who can provide free enrollment assistance in your area.
Submitting Documents to Covered California
If you received a notice asking you to submit further documentation — for example, documents related to your household, your income or your lawful presence status — you may submit documents to Covered California as described further below.
Visit the Documents to Confirm Eligibility page to help you select the right document to send to us. If you've received a request for documentation regarding your incarceration status, you may submit an attestation form to Covered California.
You may submit documents to Covered California in one of the following ways:
Through your online application:
To upload documents, scan or take a photo of the document you want to upload. Save it to your computer.
- Log on to your account.
- Click on the "Manage Verifications" link located on the right, below "Actions."
- Click "Submit Verifications." This will take you to the Submit Verifications page.
- Click the upload link on the Submit Verifications page.
- Select the "Document Category" for the document you want to upload.
- Select the "Document Type" in the dropdown menu.
- Click the "Browse" button to find the proof document that you want to upload.
- Click "Upload."
- To confirm that your document uploaded, look for the text in light green that says, "File uploaded successfully."
- You can click the "View" option to be sure you uploaded the right document.
If you fax copies of your documents, please include the "Document Cover Page" cover page.
P.O. Box 989725
West Sacramento, CA
If you mail paper copies of your documents, please include the "Document Cover Page" cover page.
Trained Certified Enrollment Counselors, Certified Insurance Agents and county eligibility workers can help you. This help is free. Click here for a list of places near where you live or work.
Covered California is dedicated to safeguarding the privacy and security of your personal information. Click here to learn more about Covered California's privacy practices.
Submitting Documents for Special Enrollment
Some consumers who apply for coverage through Covered California in a special-enrollment period are asked to submit verification of their qualifying life event. If you receive a letter asking you to submit documents for your qualifying life event, check the Special Enrollment Acceptable Document List to select the right document to send to us.
If you cannot locate an acceptable document, you may submit a form attesting that you qualify for special enrollment due to a move or a loss of health insurance. View and print the attestation form for moving to or within California and the attestation form for loss of coverage.
You may submit your special enrollment verification documents or attestation form to Covered California in one of the following ways:Online:
Upload your document here. To upload documents, scan or take a photo of the document you want to upload. Save it to your computer first.By fax:
(888) 217-9310By mail:
Covered California – Office of Consumer Protection
Special Enrollment Team
P.O. Box 13310
Sacramento, CA 95813
If you mail paper copies of your documents, please include the “Document Cover Page.”
Help is available in English and other languages at the phone number listed below.
(888) 217-9311 (Special Enrollment Team)
(888) 217-9309 (Voicemail line for after hours)
Representatives are available during these hours:
- Monday – Friday: 8 a.m. to 5 p.m.
- Closed Saturdays, Sundays and all state holidays.
Getting Online Help Through Live Chat
Live Chat is an online resource that can answer many of your questions or direct you to the appropriate resource to get the answers you need.
Contacting Your Local County Human Services Office for Help Related to Medi-Cal
If you have applied for health coverage and have been told that you are Medi-Cal eligible, you may contact your local county human services office to check on the status of your application or to get answers to your questions about Medi-Cal coverage. Additional information about Medi-Cal is available in the Medi-Cal section of this website.
Contacting Your Health Insurance Plan or Dental Plan
We recognize that you may need additional help once you've selected a health insurance plan or dental plan. Questions about premium bills, payment due dates and costs associated with doctor visits or other services should be directed to your health insurance plan or dental plan. They can also answer questions about doctor and hospital networks and options and help you choose a provider. Click here to find your plan's contact information.
Requesting a Covered California Representative to Speak at an Upcoming Event
Click here for Covered California's speaker request form.
Filing an Appeal or a Complaint
You have a right to a hearing if you do not agree with the eligibility decision made by Covered California. You can appeal a decision if you think we made a mistake about your eligibility or your family members' eligibility.
If you have other complaints — for instance, if you have experienced problems with the Covered California website, one of our Service Center representatives, or a Certified Enrollment Counselor — you may use the following form to submit your complaint and make us aware of the problem.
If you have had a problem with your health coverage and cannot resolve it by working with your health insurance company, you can file a complaint through the California Department of Managed Health Care (DMHC) or can contact that department's Help Center for assistance. DMHC handles complaints when consumers can't get the treatment or medicine they need or have to wait too long for a referral or appointment. DMHC regulates the majority of health insurance plans sold through Covered California and can help consumers reach the other regulating department, the California Department of Insurance, if that department is the more appropriate agency to contact for help.
Making a Public Records Act Request
Click here for Covered California’s guidelines on how to request information under the Public Records Act. Members of the news media may visit the Media Inquiries page for contact information to get assistance in making a Public Records Act request.
Serving Legal Notices
All legal documents must be served during normal business hours at Covered California headquarters' front security desk, at 1601 Exposition Blvd., Sacramento, CA 95815. Please note that there is no customer service or enrollment assistance available at this location.