Ombuds Office

The Ombuds Office at Covered California is an objective, independent resource that helps consumers with problems or issues they have not been able to resolve after calling the service center, filing a complaint or filing an appeal.

If you have not tried to solve your problem through those methods, see the Helpful Resources section below for information on how to do so.

If we cannot help you, we will explain why we could not and will try to refer you to another resource.

When should I contact the Ombuds Office?

Contact the Ombuds Office for help if it has been more than 30 days since you submitted your complaint and you have not received an update, or you sought assistance from the service center but were still unable to resolve your issue.

You should also contact the Ombuds Office if you:

Contact Us

Please download and complete our contact form and return it by email, fax or by mail.

You may also contact us directly:

  1. Email: ombuds@covered.ca.gov
  2. Call us toll free at (888) 726-0840 from 8 a.m. to 5 p.m., Monday through Friday (excluding state-observed holidays). Assistance is available in multiple languages.
  3. Fax: (888) 726-0841
  4. Mail:
Covered California
Attn: Ombuds Office
1601 Exposition Blvd. Sacramento, CA 95815
 

When contacting us, please include a summary of your problem, your Covered California case number (if you have one), a phone number and the best time for us to reach you.

We will do our best to help resolve your issue as quickly as possible (within 30 days for most cases). How long it takes us to research your case depends on how complicated your issue is. We will keep in touch with you along the way.

 

Helpful Resources